Have you received a payment request?
We are happy to assist you at Call2Collect.
Frequently asked questions
-
I have received a message from Call2Collect
-
I already paid
-
I have high and/or multiple debts
Call2Collect offers multiple different payment solutions. Below you can find the available payment possibilities.
Transfer:
You can transfer the outstanding amount (under the reference of your case number) to the bank account of Call2Collect. Please refer to the payment details below:
IBAN: NL48ABNA0477453678
BIC: ABNANL2A
ATTN: Stichting Derdengelden Call2collect
iDeal:
You can pay Call2Collect through iDeal in several ways. You can use the iDeal link in the notice you have received or via the iDeal form on our website. In case you prefer receiving an iDeal link by e-mail or text message please call us.
GWK Travelex:
You can pay the open amount in a GWK office either by cash or card. GWK Travelex has 51 offices throughout the Netherlands, mainly located on the bigger train stations and city centers. Find an office near you on www.gwktravelex.nl.
NOTE: You always have to do payments yourself. We do not withdraw funds from your account.
If you have structural financial problems, we advise you to contact a debt counseling agency. We advise you to take a look at www.zelfjeschuldenreken.nl. On this website, you will find information about debts, how to resolve your debts yourself, and about bodies that can help you with this.
NOTE: The terms of the payment plan are set up under strict conditions. If Call2Collect does not receive the payment then the payment plan will be canceled.
Private person:
As of the 1st of July 2012, the collection costs are determined by law. The law provides a percentage scale for determining the collection fees. This percentage is based on the principal amount.
The scale of collection fees:
Principle amount up to €2500 15% with a minimum of €40
The next €2 500 10%
The next €5 000 5%
The next €190 000 1%
Everything above 0.5% with a maximum of € 6.775,00
For Business:
For the calculation of the extrajudicial collection costs of companies, the general terms and conditions of the creditor are decisive for the amount of the collection costs. Usually, a percentage of 15% with a minimum of € 75.00 is used. If nothing is laid down in the general terms and conditions about the amount of the collection costs, the collection costs will be calculated in accordance with the Direct Debit Act.
We kindly ask you to include the following:
- Name and address;
- Case number;
- The reason why you disagree;
- Supporting documents to support your claim. E.g. proof of payment, proof of cancellation.
If you are facing one or more high debts, it is important to create a good overview of your outstanding accounts. In our portal, you have a clear overview of your outstanding accounts. Websites such as nibud.nl and zelfjeschuldregelen.nl offer useful tips and tools that can help you put your finances in order. It is important to respond to any reminder or letter you receive from BVCM. Together, we can work with you to find a suitable solution.
We are happy to help you find a suitable payment arrangement for your outstanding bills. Thanks to our network, we can refer you to the right (external) advisers and organizations that can support you in your situation. If you do not recognize yourself in the outstanding bill or reminder, please contact us by filling in the contact form. We will then contact you as soon as possible.
We understand that you are unable to pay due to difficult private circumstances. However, we advise you to contact our specialized team. You can contact us by telephone at +31 (0)20 346 07 46 or by e-mail at incasso@call2collect.nl
Understanding your finances is essential to resolving your debts. There are several agencies and organizations that can help you in this regard, for instance, by advising you on your income and expenses. There are also several websites available that can help you gain insight into your finances. Via Nibud, for instance, you can compare your expenses with the average expenses of other people, and Nibud has drawn up sample amounts for situations in which you cannot figure out your exact expenses.
Would you like to get in touch?
If you disagree with the outstanding invoice, have questions about your file, or would like to speak to a representative?
Please leave your details in the form next to this, and we will contact you as soon as possible.